General FAQ Overview

What is EasyPark Parking?

EasyPark Parking is an easy and convenient way to pay for off-street parking in EasyPark lots in the Vancouver downtown core using a mobile phone or web browser.

What are the benefits of EasyPark Parking?

  • Find EasyPark lots and receive lot details including the number of stalls, rates and hours, along with directions.

  • Pay for parking using your phone without having to go to a pay station.

  • Receive mobile alerts 10 minutes prior to your time expiring.

  • Extend your parking time remotely, up to the maximum time allowed per posted signage.

Is there a fee to use EasyPark Parking?

When parking time is purchased through EasyPark Parking, an 11-cent convenience fee applies to each transaction. EasyPark Parking will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.

Where is EasyPark Parking offered?

EasyPark Parking is available at all EasyPark locations that accept parking payments by phone. A complete listing of the lots that accept parking payments by phone is available at www.easypark.ca.

How do I get started?

Easy! All you need is a credit card. Choose one of the below methods for getting started:

  • iPhone and Android users: Download the free EasyPark Parking app to your device.

How do I get the app?

The free EasyPark Parking app is available for download in the App Store and at Google Play.

Can I download the app on my tablet?

OS users can download the EasyPark Parking app on their iPad, but a valid mobile phone number is still required to create an account and use the app. Android users cannot download the app on a tablet at this time due to limitations within the Android platform.

How do I extend my parking with EasyPark Parking?

One of the benefits of EasyPark Parking is the freedom to extend your parking session from a remote location, like a restaurant, office, or residence, up to the maximum time allowed. If you’re using EasyPark Parking and your phone has service, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session at any time by opening up the app. (For more information, see Why is it that sometimes I can extend parking and sometimes I can’t?)

Can I still use the pay stations?

Yes. If you choose, you can still pay by using the pay stations like you have done traditionally.

Without paying at the pay station, how do parking enforcement officers know that I have paid for parking?

Each time you use EasyPark Parking, you will enter your license plate number that identifies your parking session. Enforcement personnel determine if you have paid by looking up your license plate number and payment status through their enforcement handhelds.

How can I deactivate my account?

Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. The remaining parking funds in your EasyPark Wallet will be refunded to you, less any amounts previously used to pay for your parking transactions, if any. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use EasyPark Parking again, you will need to create a new account.

Rates & Fees

What are the hourly parking rates?

EasyPark maintains their own parking rate structures for each lot. Please see the EasyPark signage in the lots for more parking rate information.

Are there additional charges besides the parking rate?

When parking time is purchased through EasyPark Parking, a convenience fee of 11 cents is charged for each and every transaction. EasyPark Parking will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.

Do other cities offer mobile payment for parking? How much do they charge?

Many cities worldwide are adopting mobile payment systems for parking, including Toronto, Victoria, Chicago, Boston, Detroit and Salt Lake City. Typical convenience fees range from 15 to 45 cents.

How does EasyPark Parking bill me?

You can pay for your parking sessions in EasyPark Parking by either an individual Credit card or by funding the EasyPark Wallet.

Transactions completed using an individual Credit card will show up on your card statements as individual line items and will be deducted from your bank account once the parking session is completed.

If you fund the EasyPark Wallet, you have the option to fund, using a Credit card, a minimum of $10.00 or a maximum of $100.00. Each time you use the EasyPark Wallet to pay for parking, the cost of your parking session is deducted from your wallet. When your account balance reaches $0.00, your account will be automatically replenished, using your selected method of payment, with at least $10.00 or increments of $10.00, up to $100.00, in the amount needed to cover your parking transaction.

Using EasyPark Parking

How do I know if EasyPark Parking is available where I parked?

EasyPark will have signage in the Lots indicating that EasyPark Parking is available. You can also click on the Pay Here button in the EasyPark Parking application to see a listing of the Lots that are available.

What’s a Lot Code? How do I locate my Lot Code?

The Lot Code displayed on the EasyPark Parking signs identifies where you are parking. The Lot Code is listed on the parking sign where your vehicle is located and on the decal on each pay station. Entering the wrong Lot Code may result in a ticket.

Why is it important to use the correct Lot Code?

Each Lot may have different parking restrictions and hours of operation or length of stay.

If I don't have my mobile phone with me, can I use a different phone to pay for parking?

No. Your phone number, thus your phone, is linked to EasyPark Parking for security and verification reasons. If you don’t have your mobile phone with you, make a payment at the nearest pay station nearest to your vehicle. Additionally, if you’re with someone who has an EasyPark Parking account, they can pay for your parking by simply adding your license plate number to their account. You can return the favor someday.

I drive multiple vehicles. Can I add more than one license plate to my EasyPark Parking account?

Sure. EasyPark Parking allows you to add as many license plate numbers as you like, and multiple users can add the same license plate number (say for a shared family car or company car). For your convenience, EasyPark Parking allows you to input multiple license plate numbers to choose from when paying for your parking session.

What if I have a specialty or vanity license plate?

People with specialty or vanity license plates may use EasyPark Parking. Simply enter the full license plate number, including any stacked letters from top to bottom, as it appears on the license plate. Make sure to correctly enter every letter or number on the license plate in order to avoid a ticket.

Why is it that sometimes I can extend parking and sometimes I can’t?

You may be unable to extend parking if you are outside the lot’s hours of operation or due to a parking restriction. When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for rates, parking restrictions on the permanent or temporary signage in order to avoid a ticket.

Like many apps or mobile services, EasyPark Parking requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely. In such circumstances, please pay for parking at the pay station nearest to your vehicle and place a receipt on your dashboard as proof of payment, if required by the pay station.

Can I change my notification alert to something other than 10 minutes?

No. At this time, the time period for the notification alert feature cannot be changed.

I parked using the wrong Lot Code; can I change it?

You cannot change a Lot Code once your parking session has started, so remember to review screens before confirming your sessions. Make sure you check for rates, parking restrictions on the pay station and permanent or temporary signage in order to avoid a ticket.

How do I know if my parking time was processed?

The EasyPark Parking app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time to your current parking session at any point in time.

Accounts & Payments

How do I pay for parking using EasyPark Parking?

You can pay for your parking sessions in EasyPark Parking be either an individual credit card or by funding the EasyPark Wallet.

Transactions completed using an individual credit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.

If you fund the EasyPark Wallet, you have the option to fund, using a credit card, a minimum of $10.00 or a maximum of $100.00. Each time you use the EasyPark Wallet to pay for parking, the cost of your parking session is deducted from your prepaid account. When your account balance reaches $0.00, your account will be automatically replenished, using your selected method of payment, with at least $10.00 or increments of $10.00, up to $100.00, in the amount needed to cover your parking transaction.

What forms of payment can I use to pre-fund my account?

You can use any credit card to initiate a single parking session or fund the EasyPark Wallet.

Can I use EasyPark Parking without having to set up an account?

Yes. You do have the ability to view the listing of the Lots where EasyPark Parking is offered in the application without setting up an account. However, if you are trying to pay for a parking session through EasyPark Parking, then you must set up an account.

Can I use EasyPark Parking without having to link my credit card?

Yes. You do have the ability to view the listing of the Lots where EasyPark Parking is offered in the application without setting up an account. However, if you are trying to pay for a parking session through EasyPark Parking, then you must set up an account and link that account to a credit card.

My EasyPark Wallet is running low; how do I add more funds?

When your EasyPark Wallet balance reaches or drops to $0.00, your account will be automatically replenished, using your selected credit card with at least $10.00 or increments of $10.00 in the amount needed to cover your parking transaction and to maintain an above $0.00 balance on your EasyPark wallet.

Can I access my parking history? How do I get receipts?

Your EasyPark Parking transactions are saved and can be accessed two ways:

To email a receipt of a parking session directly from the app, go to Settings and select Parker History. The app keeps a history of your last 10 parking sessions. Choose a recent session and select Email Receipt. This will send a receipt to the email address associated with the EasyPark Parking account.

How does EasyPark Parking use my email?

We use your email address only to send you important information regarding your EasyPark Parking account.

How can I deactivate my account?

In the EasyPark App select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use EasyPark Parking again, you will need to create a new account.

Enforcement

Without the pay station showing paid or a dashboard receipt, how do parking enforcers know that I have paid for parking?

Each time you use EasyPark Parking, you will enter your license plate number, which identifies your parking session. Enforcement personnel will look up your license plate number to determine if you have paid. Do not place your phone in the windshield as proof of payment.

How can I avoid getting a parking ticket when using EasyPark Parking?

If you’re using the app and have a signal, EasyPark Parking will send a notification alert to your mobile device when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions (see Why is it that sometimes I can extend parking and sometimes I can’t?). However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service or malfunctions with your wireless carrier.

I paid with EasyPark Parking and received a violation. What can I do to contest my ticket?

Regardless of payment method, you can always contest a parking violation. by visiting easypark.ca. If you receive a violation when you have parked using EasyPark Parking, you can access your parking history to show verification of payment.

Troubleshooting

The app doesn’t work; I’m not getting notification alerts; it’s slow?

Like many apps or mobile services, EasyPark Parking requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service or malfunction with your wireless carrier.

Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device.

If you continue to experience problems, let us know by visiting the Menu > Send Email on your app and then restart the app. We’ll look into it as soon as possible. Please remember that if you’re unable to pay for parking through EasyPark Parking for any reason, you’re still required to pay for parking and should do so at the pay station nearest to your car.

How do I reset my PIN?

You create your PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Secure Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Create PIN page, at which point you can reset your PIN.

Why can't I add more time to my parking session?

If you are unable to add additional time to your parking stay, it is likely that:

1. You have reached the maximum parking time allowed for that Lot. (see Why is it that sometimes I can extend and sometimes I can’t?)

2. You do not have to pay as no payment is required (check posted signs for hours of operation).

Why am I receiving a time out error?

EasyPark Parking allows 90 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.

Why didn’t I receive a notification alerting me that my time is about to expire?

Like many apps or mobile services, EasyPark Parking requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. We cannot be responsible for any failure to get a notification alert or extend parking because of failures in wireless service or due to failure or malfunctions with your wireless carrier.

Also, go to Menu > Options and make sure that the “Reminders” option is selected. Check your phone’s Push Notification settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu > Send Email on your app. We’ll look into it as soon as possible.

My phone battery has run out and I can't pay for my parking with EasyPark Parking. How can I pay for my parking?

Return to the Lot where you have parked and pay at the pay station.

My name and/or account information has changed. How can I change it?

No problem. Using the app or website, visit the Menu and access the options under Settings to change your Profile and/or Payment Details.

I have a new license plate. What do I do?

If you are parking with a new or different license plate number, enter the new license plate number when prompted by clicking on Add Vehicle. The system automatically saves recently used license plate numbers for your convenience.

Can I add another phone number to my account?

No. Each account is connected to a single phone number.

I have received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

Contact the bank associated with your credit card immediately if you believe you may be a victim of fraud. In addition, please call us immediately at 604 and we can help you determine if the charges are legitimate.

May I get a refund for any unused time?

No. Refunds for unused time are not available. Make sure you check for parking restrictions at the pay station and on permanent or temporary signage in order to avoid a ticket.

For Mobile Browser and Basic Phone Users Only

Am I charged for text messages that I receive from EasyPark Parking?

EasyPark Parking does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

How can I change my text message preferences?

You can manage your text message preferences in the Options section of the EasyPark Parking application or online.

How many text messages will I receive?

The number of text messages you receive will depend on the number of parking transactions that you enter into and the method you use to purchase parking. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction.

Help & Support

How do I get support?

Using the app or website, go to Menu > Email Support and send us the details of your issue. If you need immediate assistance, call the EasyPark Parking Customer Service at 604-682-6744.

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